Revealing moments of truth. Capture staff attitudes, behaviour and body language

What is Video Mystery Shopping?

Video mystery shopping is the latest and most powerful means of experiencing the reality of your customer service and the best way to monitor and measure these experiences against your service standards and sales processes. When video mystery shopping is used as a direct coaching tool, organisations can expect to see real improvements in sales and service delivery. Video Mystery shopping is an invaluable training and coaching tool and can be used to evaluate staff attitude and behavior.

How does it work?

Our trained video mystery shoppers will enter a location wearing covert spy devices and video tape the entire in-store experience

What are the benefits?

  • This is an ideal training tool for management in coaching, training and monitoring.
  • View customer flow and analyze performance gaps
  • Motivate your sales team and drive them to produce results
  • Video is highly effective in sales meetings and training seminars
  • A real, authentic, recorded customer point of view
  • Establish total awareness of your sales or business environment