Are your competitors doing it better? Our shoppers visit your competitorʼs stores to compare levels of service based on the same standards that you use within your organization.

What is competitor mystery shopping?

Competitor mystery shopping is where a client’s competitor is visited and information is noted on the same survey used by the client. Usually requested to compare customer service or pricing with a competitor. We provide an impartial means to measure and compare your company’s strengths and weaknesses against those of your market competition.

How does it work?

Understand your competition! We can help by using mystery shopping to capture the marketing materials, sales strategies, service levels, promotion programs, and account opening processes of your competitors.

How will it benefit your business?

  • Understand your competition
  • Find out how your competition does it
  • Find how your customer service compares to your competitors
  • Enables you to identify gaps in the market for products, services or initiatives
  • Assists you to price your goods and services both competitively and strategically
  • Might give you ideas for new technology and methodology that could be applied within your own organisation