CUSTOMER EXPERIENCE MEASUREMENT FOR THE RETAIL & SHOPPING CENTER INDUSTRY

We provide customized brand compliance inspection and mystery shopping programs for retail companies.  Our project teams guide clients through tailored program design, data collection and analysis.  Our pioneering survey based data collection practices not only help our clients better understand the customer service they are currently delivering, but will highlight key insights into Understanding and discovering if customers are receiving consistently superior customer service at every location and or customer touchpoint and so much more

Our retail mystery shopping programs will enable our client to:

  • Identify and measure key drivers for an exceptional customer shopping experience
  • Evaluate the end-to-end customer shopper experience across the entire customer journey
  • See snapshot views of performance at individual stores, shopping centers, regions or across a portfolio
  • Effectively measure the consistent delivery of your brand promise
  • Analyze data from mystery shops into meaningful actionable results
  • Provide actionable feedback for employees, tenants and partners to enhance the shopper experience
  • Evaluate the success of events & promotions to attract and retain sponsors
  • Evaluate staff performance against company service standards
  • Test staff members product knowledge
  • Evaluate staff members selling techniques
  • Identify bottlenecks
  • Check whether staff comply with company procedures
  • Evaluate the effectiveness of training methods
  • Evaluate whether staff members are promoting specific campaigns

 

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