CUSTOMER EXPERIENCE MEASUREMENT FOR THE HOTEL  INDUSTRY

WHAT SA THINKS offers experienced hospitality experts dedicated to providing you with a bespoke program that enunciates your vision.  Measure what is significant to you.  Our independent hotel mystery shoppers will objectively measure critical aspects of the hotel guest experience that affect guest satisfaction and loyalty.

Our hotel mystery shopper programs will enable you to:

  • Improve brand performance across an entire portfolio
  • Understand how to attract and retain high-value guests
  • Understand where the areas of improvements are
  • Gain independent and objective insights of the entire customer journey

 

Questions about our Hotel Mystery Shopping Programs?

Get in touch for  a free consultation

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