CUSTOMER EXPERIENCE MEASUREMENT FOR THE FITNESS, & BEAUTY

 From health and gym facilities to beauty salons we will assist you with creating a customized program optimized to give you the information you need. If you own or manage a health club or beauty salon, you’ve no doubt learned that good customer service is the key to satisfying the needs of your members.

Our fitness & beauty service  mystery shopper programs will enable you to:

  • Improve customer and member experiences across multiple locations
  •  Drive compliance, quality and consistency
  • Evaluate operational, safety/hygiene and service experiences
  • Identify training opportunities
  • Gain insights in to whether staff comply with sales pitch, sign up processes and operational procedures

 

A visit to a fitness center (gym) for a “prospective member visit” or beauty salon can include any of the following observations, depending on the facility’s policies and goals:

  • Front-desk/reception experience: greet time, friendly welcome, eye contact, professional introduction to a trainer or member of the sales team
  • Facility (tours): ability to build rapport, fitness analysis, assessment of needs and interests, body evaluation, demonstration of equipment, explanations
  • Sign up process: explanation of membership options, billing cycles, presentation of marketing materials, closing techniques, ability to manage objections
  • After-sale service: follow-up calls, emails and texts
  • Physical environment of facility: exterior and interior areas

 

WHAT SA THINKS clients consistently receive:

  • Fast program set-up and design
  • No repeat evaluators
  • Carefully screened assessors
  • Customized measurements that fit your brand seamlessly
  • Speedy turnaround time

 

Questions about our Fitness & Beauty Mystery Shopping Programs?

Get in touch for  a free consultation

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